Return Policy

STANDARD RETURN POLICY 
FOR ITEMS PURCHASED AT VILLAINARC.COM, ALL RETURNS MUST BE SUBMITTED WITHIN 14 DAYS OF RECEIVING YOUR ITEM(S).
TO BE ELIGIBLE FOR RETURN, ITEM(S) MUST BE SENT BACK AT THE CUSTOMER’S EXPENSE IN SALE-ABLE CONDITION, IN ITS ORIGINAL PACKAGING WITH TAGS ATTACHED.
THE ITEM MUST BE NEW, NOT WORN, UNALTERED, AND FREE OF ANY ODORS OR FRAGRANCES.
IF ITEM(S) DO NOT FIT THESE REQUIREMENTS, IT WILL BE SENT BACK TO THE CUSTOMER AT HIS/HER EXPENSE. WE RESERVE THE RIGHT, AT OUR SOLE DISCRETION, TO DETERMINE IF RETURNED MERCHANDISE IS IN SALE-ABLE CONDITION.
RETURN INSTRUCTIONS – FOR AUSTRALIAN ORDERS ONLY
FOR ITEMS ELIGIBLE FOR RETURN, PLEASE SUBMIT A REQUEST AT RETURN@VILLAINARC.COM WITHIN 14 DAYS OF RECEIVING THE ITEM(S) AND INCLUDE THE FOLLOWING:
  1. YOUR ORDER NUMBER
  2. NAME ON THE ORDER
  3. EMAIL THE ORDER WAS MADE WITH
  4. YOUR REQUEST
PLEASE PACK ALL ITEMS YOU ARE RETURNING AND INCLUDE YOUR ORIGINAL PACKING SLIP, NOTING THE ITEMS YOU ARE RETURNING.  WE RECOMMEND YOU OBTAIN A RECEIPT OF YOUR DROP OFF AND/OR NOTE THE TRACKING NUMBER. 
YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE YOUR ITEM IS RECEIVED BACK AT OUR DISTRIBUTION CENTER. PLEASE ALLOW 7-14 BUSINESS DAYS FOR ALL RETURNS TO BE PROCESSED.
RETURN INSTRUCTIONS – FOR INTERNATIONAL ORDERS
ALL INTERNATIONAL RETURNS MUST BE SHIPPED BACK TO VILLAIN ARC AT THE CUSTOMER’S EXPENSE. PLEASE CONTACT VILLAIN ARC CUSTOMER SERVICE AT RETURN@VILLAINARC.COM FOR RETURN INSTRUCTIONS SPECIFIC TO YOUR COUNTRY AND INCLUDE THE FOLLOWING: 
  1. YOUR ORDER NUMBER
  2. NAME ON THE ORDER
  3. EMAIL THE ORDER WAS MADE WITH
  4. YOUR REQUEST
PLEASE PACK ALL ITEMS YOU ARE RETURNING AND INCLUDE YOUR ORIGINAL PACKING SLIP, NOTING THE ITEMS YOU ARE RETURNING.  
YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE YOUR ITEM IS RECEIVED BACK AT OUR DISTRIBUTION CENTER.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
IF YOU HAVE RECEIVED A DAMAGED, DEFECTIVE, OR INCORRECT ITEM PLEASE EMAIL RETURN@VILLAINARC..COM AND INCLUDE
  1. YOUR ORDER NUMBER
  2. NAME ON THE ORDER
  3. EMAIL THE ORDER WAS MADE WITH  
  4. YOUR REQUEST AND MOST IMPORTANTLY
  5. A PHOTOGRAPH DEMONSTRATING THE QUALITY OF THE PRINT OR THE DAMAGED AREA OF THE ITEM.
THE MOST OPTIMAL PICTURES ARE ON A FLAT SURFACE, WITH THE TAG AND ERROR CLEARLY DISPLAYED. WE WILL USE THIS INFORMATION TO HELP YOU WITH YOUR ORDER, AND ELIMINATE ERRORS IN FUTURE PRINTING. OUR AMAZING CUSTOMER SERVICE TEAM WILL BE HAPPY TO ASSIST YOU.
REFUNDS
YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE WE HAVE ISSUED YOUR REFUND.
ONCE WE ISSUE YOUR REFUND, PLEASE ALLOW 10-14 BUSINESS DAYS FOR THIS TO APPEAR ON YOUR BANK STATEMENT.
WE DO NOT OFFER CREDIT NOTES, AND ALL REFUNDS WILL BE RETURNED TO THE ORIGINAL FORM OF PAYMENT. NO EXCEPTIONS. SHIPPING COSTS ARE NON-REFUNDABLE.
EXCHANGES - FOR AUSTRALIAN ORDERS
IF YOU WOULD LIKE TO EXCHANGE AN ITEM YOU RECEIVED, PLEASE FOLLOW THE RETURN INSTRUCTIONS NOTED ABOVE. 
IF THE ITEM YOU WOULD LIKE IS NO LONGER AVAILABLE, PLEASE FOLLOW OUR STEPS TO RETURN YOUR ITEM(S) FOR A REFUND, AND PLACE A NEW ORDER. FOR INTERNATIONAL EXCHANGES AND ORDERS, SHOULD YOU REQUIRE A DIFFERENT SIZE OR COLOR OF AN ITEM YOU HAVE RECEIVED, PLEASE RETURN YOUR ORDER FOLLOWING THE INSTRUCTIONS NOTED ABOVE AND PLACE A NEW ORDER FOR YOUR DESIRED ITEM ON VILLAINARC.COM.