QUESTIONS
Shipping
We strive to process and ship orders as quickly as possible. Typically, it takes 1-2 business days to process your order, and shipping times vary depending on your location. Once your order is shipped, you will receive a tracking number to monitor its progress.
We ship to most countries worldwide! However, please keep in mind that shipping times may vary depending on your location. Enter your address at the checkout and it should let you know if we can ship to you.
Great news! We are happy to offer free shipping to all of our customers, regardless of where you are located. Please note that this offer is for standard shipping only and does not include any expedited or express shipping options. If you have any questions or concerns, please don't hesitate to contact us at support@villainarc.com.
| Countries | Standard Shipping | Express Shipping |
|---|---|---|
| United States, Canada | 6-10 business days | 4-8 business days |
| Australia | 2-8 business days | 1-4 business days |
| Hong Kong SAR, Japan, Malaysia, Singapore | 6-10 business days | 4-8 business days |
| United Kingdom | 6-12 business days | 4-8 business days |
| Croatia, Estonia, France, Germany, Hungary, India, Ireland, Italy, New Caledonia, New Zealand, Papua New Guinea, Poland, Portugal, Qatar, Sri Lanka, Taiwan, Thailand, United Arab Emirates | 8-12 business days | 6-10 business days |
| Rest of the World | 6-27 business days | - |
Please note that delivery times may be affected by factors beyond our control, such as weather conditions or customs delays. If you have any questions about the estimated delivery time for your order, please contact our customer service team at support@villainarc.com for assistance.
Orders
We understand that circumstances may change. If you need to cancel your order, please contact our customer support team at support@villainarc.com as soon as possible. While we cannot guarantee cancellation after the order has been processed before your order is shipped, we will do our best to accommodate your request.
To initiate a return or exchange, please contact our customer support team at support@villainarc.com with your order details and reason for the return/exchange. They will guide you through the process and provide you with a return shipping address.
We apologize for any inconvenience caused. If you receive a defective or incorrect item, please reach out to our customer support team immediately at support@villainarc.com. We will gladly assist you in resolving the issue by providing a replacement or issuing a full refund, including any associated shipping costs.
Absolutely! We want you to be completely satisfied with your purchase. If the item doesn't fit or you change your mind, you can return it within 7 days of receiving your order for a refund or exchange. Please make sure the item is unworn, unwashed, and in its original condition with all tags attached.
Buyers are responsible for postage when returning items for a refund or exchange.
If that’s the case, send an email to support@villainarc.com with the customer name, order number, reason for exchange, and desired exchange outcome and we’ll get back to you as soon as possible on how to proceed with the exchange